Over 1,290 complaints, as of April 16 from Gurugram are pending on the Mhari Sadak app, the state’s grievance redressal platform for highway points. The info contradicts the Haryana authorities’s push for a “pothole-free” Gurugram earlier than monsoons.
A complete of two,391 complaints have been lodged on the app until date, out of which 948 complaints are categorised as “main” and 328 have been categorised as “minor”.
As of April 16, the Municipal Company of Gurugram (MCG) has closed a complete of 1,089 complaints, whereas not less than 407 complaints are labelled as “overdue”. Nevertheless, MCG officers informed PR that even after updates within the utility, technical glitches nonetheless stay.
“One other challenge with the appliance is that residents additionally register complaints about rubbish accumulation on roads or footpaths. These grievances should not meant for this platform, which in flip inflates the general variety of complaints registered on the app,” stated Vijay Dhaka, chief engineer at MCG.
Dhaka acknowledged that there are overdue complaints, however the precise quantity is decrease than what it’s at present proven within the app. Officers stated that the appliance displays complaints lodged over the previous three months which stay seen on the platform throughout that time period.
Launched by the Haryana authorities in October 2025, the appliance permits residents to immediately report road-related points corresponding to potholes, broken stretches and waterlogging.
Officers stated that as a result of technical glitches, 100% knowledge has additionally been shared with the geographic info system (GIS) platform of Haryana. The portal is a platform of digital mapping and knowledge system utilized by the state authorities to retailer, analyse and show location-based info.
“The GIS portal has infrastructure mapping of roads and drainage to provide a greater image of town,” added Dhaka.
He additionally stated that after a criticism is obtained and subsequently resolved, {a photograph} is uploaded as proof of motion taken. This ensures the picture corresponds to the precise location of the grievance.
In the meantime, knowledge from the Mhari Sadak app for Manesar exhibits a complete of 181 complaints, of which 60 stay “in course of” or pending, whereas 121 have been closed.
Of the entire complaints, 42 have been categorised as “main” and 17 as “minor”, whereas 23 complaints are marked as overdue.
Mandeep Dhankhar, govt engineer on the Municipal Company of Manesar (MCM), stated that efforts are underway to resolve road-related complaints on a precedence foundation.
Savita Devi, a resident of Sector 46, stated a number of stretches within the metropolis are in pressing want of restore. “Residents constantly increase these points on a number of platforms. Nevertheless, the complaints preserve getting transferred from one company to a different, and there’s no accountability left. We’re dropping hope,” she stated.
