IndiGo’s continued delays and cancellation of flights has unfolded chaos at Indira Gandhi Worldwide Airport previously three days. However the hassle of IndiGo’s passengers is not only restricted to this. A number of individuals have complained of misplaced baggage and lack of help from the airline’s buyer help workers which have solely aggravated their woes.
At the least 600 items of baggage are mendacity on the Delhi airport, an official mentioned. “Round 600 baggage are mendacity at Delhi airport resulting from large delays in flight operations and cancellations,” the airport official, who requested to not be named, mentioned.
On Friday at terminal 1, a 28-year-old electrical engineer from the US stood in queue for the third time since she arrived in Delhi on November 26. “It’s been 10 days and I nonetheless can’t come up with my baggage. All my household and I’ve performed since I arrived is name IndiGo’s buyer care staff… However they haven’t been in a position to find my baggage,” she mentioned.
She just isn’t alone. For the previous few days, passengers throughout the nation have complained about lacking baggage, with many venting their frustration out on social media, usually accusing the airline of not responding to their queries. Whereas one X person lamented about lacking baggage for 15 hours after arriving in Bengaluru the place they needed to attend a marriage, one other tweeted on the airline about necessary medicines in his bag that was but to be handed over to him after 24 hours.
The 28-year-old lady’s dad and mom who had accompanied her to the IGI airport on Friday advised PR, “Because of the volcanic eruption in Ethiopia, my daughter’s reserving with KLM airline bought cancelled and so they put her on an IndiGo flight. They advised her that her baggage shall be delivered on the remaining vacation spot in Delhi on November 26. It’s been over 10 days and he or she nonetheless hasn’t discovered her baggage,” mentioned her mom, who requested to not be named.
Her daughter had come to India for the primary time since beginning her first job within the US and had returned to Delhi bearing items for her dad and mom. “We lodged a grievance with KLM airways, and so they despatched us photographs of her baggage being handed over to IndiGo. After days of forwards and backwards with IndiGo, the airline despatched us a photograph of just one bag and mentioned we’re nonetheless looking for the opposite one. They gave us the cellphone variety of an individual who would assist us kind issues out however we’ve referred to as 100 occasions and all we get is a computerised response that the quantity is out of attain or is switched off,” mentioned the girl’s mom.
Deepa J, a 60-year-old who lives within the US, has spent the final 12 hours on the airport with no baggage and no concept when she is going to have the ability to take her connecting flight to Chennai. “I landed at T3 at 9.30 pm final night time from the US, which itself was such an extended flight, after which had a connecting flight from T1 to Chennai round 2.10am. That flight bought cancelled and so they gave one other ticket for December 6 morning. I’m shifting across the airport in the identical garments as I don’t have my baggage but. I can’t go to a lodge additionally since all my belongings are with IndiGo,” Deepa J added.
When PR visited T1, T2 and T3 on Thursday, comparable scenes had unfolded with crowds of anxious passengers at IndiGo ticket counters searching for details about each flight disruptions and misplaced baggage containing necessary paperwork, medicines and valuables. Jyotsna Saxena, who had arrived from the US by way of Chennai, mentioned her IndiGo flight landed in Delhi at 6.30am Tuesday however she nonetheless has not discovered three checked suitcases. “I’m supposed to depart for the US on Saturday. How will I achieve this with out my baggage?” she requested, whereas Dhirender Shukla, 45, a diabetic, missed his Ranchi assembly and lacked entry to medicines packed in his baggage. “I’ve been ready for hours now,” he had advised PR on Thursday.
PR reached out to IndiGo however the firm refused to touch upon the difficulty.
