Even because the Haryana authorities pushes for a “pothole-free” Gurugram earlier than the following monsoon, information from the state’s Mhari Sadak grievance redressal platform exhibits the town is grappling with a backlog of street restore complaints, with 1,482 points logged as of February 7 and a big share nonetheless pending motion.
Officers stated the app displays complaints lodged over the previous three months, which stay seen on the platform throughout that interval. Launched by the Haryana authorities in October 2025, the appliance permits residents to immediately report road-related points equivalent to potholes, broken stretches and waterlogging.
Gurugram has the very best variety of complaints amongst districts which might be nonetheless marked “below course of”, reflecting a backlog, officers stated. Information exhibits 70 complaints have been rejected whereas 430 have been resolved to date.
Vijay Dhaka, chief engineer on the Municipal Company of Gurugram (MCG), stated, “Because the app was launched not too long ago, there have been occasional technical glitches. As per protocol, officers are required to acknowledge the app. Nevertheless, in a number of circumstances, complaints have been auto-accepted with out the data of the involved junior engineer, which is why some are mirrored as overdue.”
“We settle for that there are overdue complaints, however the precise quantity could also be decrease than what’s at present proven,” he stated.
On rejected complaints, Dhaka stated, “Many voters lodge complaints about street sanitation, unlawful rubbish dumping or mud. Because the app is supposed particularly for street repairs, such complaints are mechanically rejected.”
“The app is at present present process some updates, and the figures shall be revised accordingly. We count on it to be absolutely useful and operating easily by March,” he added.
Faridabad recorded 1,522 complaints, of which 1,088 have been resolved, 334 are in course of, 12 are overdue and 33 are but to be taken up.
In the meantime, Haryana chief minister Nayab Singh Saini on Thursday introduced an pressing time-bound plan to restore damaged roads and handle infrastructure gaps in Gurugram, aiming for a “pothole-free” metropolis earlier than the following monsoon.
