A particular desk has been arrange on the Gurugram police commissioner’s workplace to help residents searching for arms licences by streamlining the appliance course of and addressing delays attributable to minor errors in on-line submissions, officers mentioned on Tuesday.
The initiative was launched on the instructions of Gurugram joint police commissioner Sangeeta Kalia after it was noticed that a number of contemporary and renewal functions uploaded on the Saral portal had been both delayed or rejected attributable to incomplete documentation and procedural errors. Officers mentioned the typical processing time earlier stretched as much as 60 days in lots of circumstances attributable to such discrepancies.
Police officers mentioned many candidates had approached the division with complaints about pointless delays and inconvenience stemming from errors made whereas submitting their arms licence functions on-line.
Following repeated complaints, the Arms Licence department underneath the workplace of the joint police commissioner established a devoted help centre to offer correct steerage and quick help to candidates to make sure their functions are processed easily.
Sadeep Turan, public relations officer of Gurugram police, mentioned the service is freed from value. “Educated police personnel on the assist desk can even help the candidates in importing their paperwork and submitting them on-line on the Saral portal in case they’re unaware of it for error-free processing in order that they aren’t rejected or delayed and also will information them in case of any question,” he mentioned.
The assistance desk will operate from 10am to 5pm on all working days, throughout which residents can go to for help. Moreover, a devoted helpline quantity, +91 8595953261, has been issued. Residents can contact the helpline between 10am and 5pm on working days for info, clarification, or steerage concerning arms licence procedures and documentation necessities.
Officers appealed to residents to make most use of the power. “The initiative is to streamline the method, improve transparency, and be sure that candidates don’t face avoidable trouble in getting their licence authorized,” he added.
