Chandigarh: Uttar Haryana Bijli Vitran Nigam (UHBVN) will maintain the sittings of the Panchkula Zonal Shopper Grievance Redressal Discussion board on August 3, 10, 17 and 24, 2026, from 11:30 a.m. to 1:30 p.m. at UHBVN Headquarters, Vidyut Sadan, Industrial Plots No. 3 & 4, Sector-14, Panchkula.
Sharing extra particulars, a spokesperson of the Nigam stated the facility utility stays dedicated to offering customers with dependable, high quality and uninterrupted electrical energy provide. To attain the target of full client satisfaction, a number of consumer-centric initiatives have been launched to make sure immediate and efficient decision of grievances.
The spokesperson knowledgeable that, in accordance with Regulation 2.8.2, the Zonal Shopper Grievance Redressal Discussion board is authorised to listen to monetary disputes involving quantities exceeding Rs. 1 lakh and as much as Rs. 3 lakh. Shoppers from Kurukshetra, Ambala, Panchkula, Kaithal and Yamunanagar districts might current their grievances earlier than the Discussion board, the place their complaints will likely be heard and resolved on the scheduled dates.
The Discussion board will contemplate complaints referring to incorrect electrical energy payments, tariff-related points, meter safety deposits, faulty meters and voltage-related issues. Nevertheless, circumstances pertaining to electrical energy theft, unauthorised use of electrical energy, and deadly or non-fatal electrical accidents is not going to fall inside its jurisdiction.
The spokesperson additional said that earlier than submitting a monetary dispute, the patron should deposit an quantity equal to the claimed quantity for every month or the electrical energy prices payable for the corresponding interval, whichever is decrease, calculated on the idea of the common electrical energy invoice paid throughout the previous six months. Shoppers should additionally certify that the matter shouldn’t be pending earlier than any court docket, authority or every other discussion board, as circumstances already underneath judicial or quasi-judicial consideration can’t be entertained.
The UHBVN has appealed to customers to utilize this grievance redressal mechanism by attending the proceedings on the scheduled dates and in search of decision of their electricity-related points.
The Nigam reiterated its dedication to making sure steady, dependable and uninterrupted energy provide whereas offering an environment friendly and clear mechanism for addressing client grievances throughout the state.
