Press Reporter News Service
Chandigarh, October 4
The BJP-JJP authorities has taken robust exception to the poor grievance redressal by the state paperwork.
Now, to implement accountability amongst bureaucrats on the state and district ranges and create an institutionalised grievance redressal system, the chief secretary has requested the executive secretaries, heads of the departments, divisional commissioners and SDMs, to take private cognizance of all complaints marked to their respective departments by ministers.
“There must be detailed inquiry in regards to the complaints and the motion taken stories (ATRs) must be despatched to the minister involved positively. An updated document of the grievance must be maintained until it’s resolved,” chief secretary’s order mentioned.
1000’s of the complaints by common public come up earlier than the District Public Relations and Grievance Redressal Committees, presided over by completely different ministers, and attended by non-officials members and district officers, on the district headquarters each month. These complaints are marked to the division involved for redressal on the earliest.
Nonetheless, on account of non-resolution of the complaints in a considerable variety of circumstances, the aggrieved individuals take up their complaints earlier than completely different ministers. Even because the complaints are marked to completely different ministers, their decision leaves a lot to be desired
The chief secretary’s order mentioned generally the complaints are proven as “resolved” within the stories despatched to the ministers. Whereas formally these are proven as “resolved”, obligatory motion for his or her decision is delayed on the stage of the decrease paperwork.
Inaccessibility of the paperwork and its poor grievance redressal document have recurrently been flagged by public representatives, together with MLAs and MPs, earlier than the BJP prime brass and Chief Minister Manohar Lal Khattar recurrently. A number of the complaints are resolved after these are raised on the CM Window by the complaints.
The order of the chief secretary asking involved officers to strictly implement the brand new order appears to be an try to put in place a correct grievance redressal system.