Chandigarh: Haryana Chief Minister Sh. Nayab Singh Saini stated that the federal government’s goal is to determine a citizen’s downside, resolve it after which receive affirmation from the citizen. A grievance won’t be thought of absolutely resolved till the involved citizen is happy with the answer.
The Chief Minister made these remarks whereas interacting with media individuals after reviewing the progress of improvement works, citizen services and the standing of decision of public grievances in Gurugram on Friday.
Sh. Nayab Singh Saini stated that the federal government has a parallel mechanism to obtain details about residents’ issues and monitor the standing of their decision, which he personally screens. By means of this mechanism, common suggestions is obtained concerning the precise state of affairs on the bottom and the issues being confronted by residents.
Sh. Nayab Singh Saini stated that each time a citizen brings an issue to his discover, he typically speaks to the individual himself. On a number of events, with out revealing that he’s the Chief Minister, he has instantly spoken to residents, understood their issues and subsequently raised the difficulty with the involved departmental officers.
He stated {that a} citizen’s criticism will not be merely a grievance for him, but in addition a way of understanding how successfully the federal government’s system is reaching that particular person. His endeavour is to make sure that there is no such thing as a distance between the Chief Minister and the frequent citizen and that each individual has the boldness that his or her voice can attain the federal government.
*Authorities Dedicated to Residents of Gurugram*
The Chief Minister stated that Gurugram is a crucial centre of Haryana’s financial and industrial actions. Offering higher services to its residents is the duty of the federal government and administration. For this, the administration should work in a proactive method.
He stated that the endeavour ought to be to determine issues upfront, wherever attainable, somewhat than ready for them to come up earlier than taking corrective motion.
The Chief Minister directed officers to repeatedly receive suggestions on residents’ grievances. If a citizen experiences that the issue has not been resolved regardless of the involved officer submitting a disposal report, such circumstances will probably be re-examined. If negligence is discovered, duty will probably be mounted and motion will probably be taken towards the involved officer.
*Closing a File Is Not Redressal; Offering Reduction to the Citizen Is Real Decision*
The Chief Minister made it clear {that a} grievance will not be resolved merely by closing a file. Real decision will probably be thought of solely when the involved citizen receives reduction and personally confirms that the issue has been resolved.
He stated that accountability will probably be mounted within the authorities and no laxity will probably be tolerated in taking motion wherever negligence is discovered.
*Motion Towards Negligence; Floor-Degree Efficiency of Officers to Be Recorded*
The Chief Minister stated that in a case associated to the improper operation of a sewage remedy plant (STP) by a builder in Gurugram, the involved Regional Officers (ROs) of the Haryana State Air pollution Management Board have been suspended for negligence.
He stated that the ground-level efficiency of officers in Gurugram who work with duty, sensitivity and dedication will even be recorded of their Annual Confidential Studies (ACRs). The accountability of officers won’t be restricted to work carried out whereas sitting in places of work, however will even be assessed on the idea of seen outcomes on the bottom.
*Key Selections for Gurugram*
The Chief Minister stated that a number of necessary choices have been taken through the assembly in view of Gurugram’s rising necessities.
*Zone-Clever Preparations for Prepared-Combine Concrete*
Zone-wise areas will probably be developed for ready-mix concrete (RMC) in Gurugram. This may assist regulate development actions extra successfully and management associated points.
*Uninterrupted Water Provide By means of Underground Pipeline*
To additional strengthen Gurugram’s water provide system, the Gurugram Water Provide Channel will probably be transformed into an underground pipeline. The inspiration stone of the 69.585-km-long underground pressurised pipeline undertaking from Kakroi Head to the Basai Water Remedy Plant will probably be laid in January. The ₹1,993.59-crore undertaking is focused for completion inside 30 months.
*Motion Towards Automobiles Dumping Waste from Delhi in Gurugram*
The Chief Minister directed that automobiles bringing and dumping waste from Delhi in Gurugram be seized and imposed with heavy fines. He made it clear that no compromise will probably be made with the cleanliness and atmosphere of Gurugram.
*No Neglect of Cities Contributing to Financial Progress*
The Chief Minister stated that Gurugram is the spine of Haryana’s financial and industrial actions. There might be no negligence in the direction of the event and civic facilities of Faridabad and all different cities that make a big contribution to the state’s economic system and income.
He stated that the aim of immediately’s assembly was not merely to take choices, however to make sure that the supply of these choices is seen on the bottom. The federal government’s precedence is to offer higher services to residents, guarantee real decision of their issues, and strengthen belief and communication between the federal government and the folks.
The Chief Minister stated that the federal government’s clear resolve is—“Identification of the issue, its decision after which affirmation from the residents.” Till the citizen is happy, the grievance won’t be thought of absolutely resolved.
*Key Selections and Instructions*
- Monitoring of Citizen Grievances: Steady suggestions on residents’ issues will probably be obtained by way of the parallel monitoring mechanism being personally supervised by the Chief Minister.
- Proactive Administration: The administration will work in the direction of figuring out issues earlier than they come up and take steps for his or her decision.
- Cross-Checking of Grievances: If a citizen stays dissatisfied regardless of an officer submitting a disposal report, the grievance will probably be re-examined.
- Accountability to Be Mounted: Motion will probably be taken towards the involved officer if negligence is discovered.
- Floor-Degree Efficiency to Be Recorded in ACRs: Officers’ efficiency will even be assessed on the idea of outcomes seen on the bottom.
- Motion in STP Case: The involved ROs discovered negligent in a case involving improper operation of an STP by a builder have been suspended.
- Motion Towards Waste-Dumping Automobiles: Automobiles bringing waste from Delhi and dumping it in Gurugram will probably be seized and subjected to heavy fines.
- Zone-Clever Association for RMC: Zone-wise areas will probably be developed for ready-mix concrete in Gurugram.
- Water Provide System to Be Strengthened: The inspiration stone of the 69.585-km underground pressurised pipeline from Kakroi Head to the Basai Water Remedy Plant will probably be laid in January.
- Venture Price and Timeline: The ₹1,993.59-crore undertaking is focused for completion inside 30 months.
- Citizen Satisfaction because the High Precedence: A grievance will probably be thought of genuinely resolved solely after affirmation from the involved citizen.
No.IPRDH/2026
